Refund policy

Thank you for shopping with us! We hope you love your purchase, but if for any reason you are not completely satisfied, we accept returns according to the following policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lyck.liss@mail.com. We will inform you whether your return has been accepted or not, and if it has we will provide you with details for where to send your package. Items sent back to us without first requesting a return will not be accepted.

You will be responsible for paying the return shipping costs unless the item is faulty or incorrect. We recommend using a tracked shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

You can always contact us for any return question at lyck.liss@mail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

In the case you want to exchange purchased goods contact us at lyck.liss@mail.com and we will evaluate your request and inform you about the required process.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lyck.liss@mail.com.